:root{--blue-primary: #1565D8;--blue-light: #0EA5E9;--blue-bg: #EFF6FF;--text-dark: #2D3748;--text-muted: #718096;--bg-app: #F7F9FC;--white: #FFFFFF;--border: #E2E8F0;--green: #22C55E;--orange: #F59E0B;--red: #EF4444;--shadow: 0 2px 12px rgba(21,101,216,.08);--shadow-md: 0 4px 24px rgba(21,101,216,.12);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,system-ui,sans-serif;background:var(--bg-app);color:var(--text-dark);font-size:14px;line-height:1.5}.admin-shell{display:flex;height:100vh;width:100vw;overflow:hidden}.admin-sidebar{width:220px;background:var(--white);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0;padding:0;height:100vh;overflow:hidden}.sidebar-logo{display:flex;align-items:center;gap:10px;padding:20px 16px;border-bottom:1px solid var(--border)}.sidebar-brand{font-size:15px;font-weight:700;color:var(--text-dark)}.sidebar-role{font-size:11px;color:var(--text-muted)}.sidebar-nav{flex:1;padding:12px 8px;display:flex;flex-direction:column;gap:4px;overflow-y:auto}.sidebar-nav-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border:none;background:transparent;border-radius:var(--radius-sm);font-size:13px;font-weight:500;color:var(--text-muted);cursor:pointer;text-align:left;transition:all .15s;font-family:inherit}.sidebar-nav-item:hover{background:var(--blue-bg);color:var(--blue-primary)}.sidebar-nav-item.active{background:var(--blue-bg);color:var(--blue-primary);font-weight:600}.sidebar-footer{padding:16px;border-top:1px solid var(--border)}.admin-main{flex:1;overflow-y:auto;display:flex;flex-direction:column;min-height:0}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.page-title{font-size:20px;font-weight:700;color:var(--text-dark)}.page-subtitle{font-size:13px;color:var(--text-muted);margin-top:2px}.card{background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow)}.card-pad{padding:20px}.filters-row{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap}.filter-select,.filter-input{padding:7px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);font-size:13px;font-family:inherit;color:var(--text-dark);background:var(--white);outline:none;transition:border-color .15s}.filter-select:focus,.filter-input:focus{border-color:var(--blue-primary);box-shadow:0 0 0 3px #1565d814}.ticket-table{width:100%;border-collapse:collapse}.ticket-table th{padding:10px 14px;text-align:left;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border)}.ticket-table td{padding:12px 14px;border-bottom:1px solid var(--border);font-size:13px;vertical-align:middle}.ticket-table tr:last-child td{border-bottom:none}.ticket-table tbody tr{cursor:pointer;transition:background .1s}.ticket-table tbody tr:hover{background:var(--blue-bg)}.badge{display:inline-flex;align-items:center;padding:3px 9px;border-radius:20px;font-size:11px;font-weight:600;text-transform:capitalize;letter-spacing:.2px}.badge-nouveau{background:#dbeafe;color:#1d4ed8}.badge-en_cours{background:#fef3c7;color:#b45309}.badge-resolu{background:#dcfce7;color:#15803d}.badge-partiel{background:#fee2e2;color:#b91c1c}.badge-escalate{background:#fee2e2;color:#991b1b}.badge-resolvable{background:#dbeafe;color:#1d4ed8}.badge-info{background:#f3f4f6;color:#6b7280}.back-btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--white);font-size:13px;font-weight:500;cursor:pointer;color:var(--text-dark);transition:all .15s;font-family:inherit;margin-bottom:20px}.back-btn:hover{border-color:var(--blue-primary);color:var(--blue-primary);background:var(--blue-bg)}.detail-grid{display:grid;grid-template-columns:1fr 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var(--border);border-radius:var(--radius-sm);font-family:inherit;font-size:13px;color:var(--text-dark);resize:vertical;min-height:80px;outline:none;transition:border-color .15s}.tech-note-area:focus{border-color:var(--blue-primary);box-shadow:0 0 0 3px #1565d814}.btn{padding:8px 16px;border:none;border-radius:10px;font-size:13px;font-weight:600;cursor:pointer;transition:all .15s;font-family:inherit}.btn-primary{background:var(--blue-primary);color:#fff}.btn-primary:hover{background:#1151b8}.btn-success{background:#22c55e;color:#fff}.btn-success:hover{background:#16a34a}.btn-secondary{background:var(--bg-app);color:var(--text-muted);border:1px solid var(--border)}.btn-secondary:hover{background:var(--border);color:var(--text-dark)}.btn:disabled{opacity:.5;cursor:not-allowed}.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;box-shadow:var(--shadow)}.stat-value{font-size:32px;font-weight:700;color:var(--blue-primary);line-height:1;margin-bottom:4px}.stat-label{font-size:12px;color:var(--text-muted);font-weight:500}.stat-sub{font-size:11px;color:var(--text-muted);margin-top:6px}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px;text-align:center;color:var(--text-muted);gap:8px}.empty-state-icon{font-size:40px;margin-bottom:4px}.empty-state h3{font-size:15px;color:var(--text-dark)}.empty-state p{font-size:13px}.loading{display:flex;align-items:center;justify-content:center;padding:40px;color:var(--text-muted);gap:8px;font-size:13px}.tenant-badge{display:inline-block;padding:2px 10px;border-radius:20px;font-size:11px;font-weight:700;color:#fff;letter-spacing:.04em}.tenant-chip{display:inline-block;padding:2px 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var(--border);display:flex;align-items:center;gap:10px}.form-row{display:flex;flex-direction:column;gap:4px}.form-row label{font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em}.form-row-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-input,.form-select,.form-textarea{padding:9px 12px;border:1.5px solid var(--border);border-radius:var(--radius-sm);font-size:14px;color:var(--text-dark);background:var(--white);transition:border-color .15s;font-family:inherit}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--blue-primary)}.form-textarea{resize:vertical;min-height:72px}.form-error{color:var(--red);font-size:13px;padding:8px 12px;background:#fef2f2;border-radius:8px}.btn-primary{padding:9px 18px;background:var(--blue-primary);color:#fff;border:none;border-radius:10px;font-weight:600;cursor:pointer;font-size:13px;transition:background .15s}.btn-primary:hover:not(:disabled){background:#1251b5}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-secondary{padding:9px 18px;background:var(--bg-app);color:var(--text-dark);border:1.5px solid var(--border);border-radius:10px;font-weight:600;cursor:pointer;font-size:13px}.btn-secondary:hover{background:var(--border)}.btn-danger{padding:9px 18px;background:var(--red);color:#fff;border:none;border-radius:10px;font-weight:600;cursor:pointer;font-size:13px}.btn-danger:hover{background:#c53030}.tenant-stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px}.tenant-stat{background:var(--bg-app);border-radius:var(--radius-sm);padding:12px;text-align:center}.tenant-stat-value{font-size:22px;font-weight:800;color:var(--blue-primary)}.tenant-stat-label{font-size:11px;color:var(--text-muted);margin-top:2px}.detail-section{display:flex;flex-direction:column;gap:8px}.detail-row{display:flex;justify-content:space-between;align-items:flex-start;padding:8px 0;border-bottom:1px solid var(--border);font-size:13px}.detail-row span:first-child{color:var(--text-muted);font-weight:500}.detail-row span:last-child{color:var(--text-dark);text-align:right;max-width:60%}.data-table{width:100%;border-collapse:collapse;font-size:13px}.data-table thead tr{border-bottom:1.5px solid var(--border)}.data-table th{text-align:left;padding:10px 14px;font-size:11px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.data-table td{padding:11px 14px;border-bottom:1px solid #F1F5F9;color:var(--text-dark)}.data-table tbody tr:hover{background:#f8fafc}.data-table tbody tr.selected{background:#eff6ff}.form-label{display:block;font-size:12px;font-weight:600;color:var(--text-muted);margin-bottom:4px;text-transform:uppercase;letter-spacing:.04em}*{scrollbar-width:thin;scrollbar-color:var(--border) transparent}::-webkit-scrollbar{width:4px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}@keyframes slideIn{0%{opacity:0;transform:translate(60px)}to{opacity:1;transform:translate(0)}}